Customer Relationship Management Manager

Now Hiring: Customer Relationship Manager (CRM) & MIS Executive (Virar-Vasai Market Experience Mandatory) ️Only candidates currently working in the Real Estate sector within the Virar-Vasai market will be considered. Company: SPACENEST Real Estate Advisory Private Limited - MANDATE FIRM (Fast-growing real estate advisory firm) Location: Vasai & Virar, Mumbai, Maharashtra, India (On-site) Experience: 3+ Years Immediate Joiners Preferred ️ Strictly for candidates from Real Estate Developers, Mandate Firms, IPCs, or Real Estate Channel Partner firms only. Banking, Insurance, BPO, Telecom, Retail, and Non-Real Estate CRM profiles will not be considered.

We are looking for a dynamic and results-driven Customer Relationship Manager (CRM) with strong experience in post-sales operations, customer lifecycle management, and interdepartmental coordination within the real estate sector. Key Responsibilities: • Manage the entire customer lifecycle from booking to possession • Handle post-sales activities, collections, and home loan disbursement coordination • Follow up with teams, customers and bankers for outstanding dues (OCR/Home Loan) • Coordinate with internal and external teams at the builder site (Sales, Projects, Accounts, Architecture) to ensure timely updates and seamless communication • Ensure customer queries and complaints are resolved within defined TAT • Maintain accurate documentation and project-wise customer records • Coordinate and manage RERA-related matters internally in collaboration with the Legal team • Prepare and present MIS reports to management • Prepare and present MIS reports to builder management • Drive process improvements through complaint analysis and tracking • Strong proficiency in reporting, data analysis, and calculations (Advanced Excel/MIS) Key Requirements: • Proven experience in CRM / Customer Relationship / Post-Sales (Only Real Estate preferred) • Strong knowledge of ERP systems, MIS reporting, and documentation • Excellent communication, coordination, and team management skills • Ability to manage multiple stakeholders and deadlines effectively • Proficiency in MS Office & Advanced Excel • Good in making Excel reports and data-driven analysis • Good in creating professional presentations (PPT) • Strong communication skills (written and verbal) What We're Looking For: • A proactive professional with strong problem-solving and leadership skills • Someone who can drive customer satisfaction and collections efficiently • Ability to work in a fast-paced and target-driven environment Qualifications: Graduate or Postgraduate degree (required)