Customer Liaison Manager

Customer Liaison Manager Salary: Up to £40,000 + car allowance & bonus Location: Bristol / South West About the Business Our client is an award-winning 5-star housebuilder with a strong and growing presence across the South West. With a well-earned reputation for quality and customer satisfaction, they are expanding their regional team and looking for an exceptional individual to help them maintain their standing as a leader in new homes customer service. The Role Reporting to the Customer Services Director, the Customer Liaison Manager will take ownership of the end-to-end customer experience across a portfolio of sites throughout the South West.

You will be the key point of contact for buyers from completion through to the end of their 2-year warranty period, proactively managing defect resolution and quality standards to deliver a consistently outstanding customer journey. This is a role with genuine progression on offer for the right person. Key Duties Manage and continually develop the customer service experience across dedicated sites, working towards maintaining 5-star builder status Carry out quality control inspections on site, overseeing defect rectification in line with agreed timescales Liaise with internal teams and external contractors to ensure issues are resolved efficiently and to a high standard Record inspection outcomes and produce clear reports for relevant stakeholders Chair and attend weekly sales and construction meetings Attend NHBC claim investigations as required, ensuring all findings are accurately logged Ensure all activity is recorded correctly within the appropriate CRM and reporting systems Take responsibility for your own health and safety on site and that of others around you Benefits Salary up to £40,000 Car allowance Performance-related bonus Clear progression pathway within a growing regional team Essential Experience Previous customer care experience within a housebuilder or residential developer, ideally across multiple sites — OR a background in new homes sales looking to transition into a customer-facing care role — OR strong transferable experience from a high-end hospitality or customer service environment Excellent communication and stakeholder management skills, with the ability to engage confidently at all levels Strong organisational skills and the ability to manage a busy and varied workload A thorough understanding of the expected fit, finish, and quality standards of a new build home A collaborative and solutions-focused approach with a genuine passion for delivering exceptional customer experiences Valid right to work in the UK