Concession Manager

Overview This role is based in John Lewis, Liverpool. Mulberry is a British lifestyle brand with a long-standing heritage and a commitment to sustainability, including B Corp Certification in 2024. Mulberry aims to improve its impact on people and the planet, with values of honesty, dynamism, and community spirit.

If these are values you share, we would love you to join our team. Role As a Concession Leader at Mulberry you will lead your store and your team to succeed. You must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others.

You will strive to be an expert within your field and participate in our Back to the Mulberry Spirit strategy. Responsibilities You will develop the best team: create a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

You will encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration. You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge. You will always be customer focused: nurture a welcoming and fun environment for customers and the team.

You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to do the same. You will be culturally connected; understand how Mulberry fits into the fabric of life and art around us and use this to excite customers. You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will be commercially driven: continually demonstrate a commitment to driving the business. You will be influential and develop a network around you to help deliver goals and accelerate store growth. You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.

You will lead and deliver operational excellence showing respect and consideration for people, product and the environment. You will care about people and the planet: embody our values in all you do by being honest, dynamic, and community spirited. You will support Mulberry to deliver an inclusive culture, through open-minded and respectful behaviour towards others.

You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work. We will need you to be: Inspiring; Engaging; Agile; Perceptive; An experienced Leader (preferably within luxury fashion but not essential); In love with fashion. What we can do for you Competitive basic salary Bonus An enviable staff discount and exclusive access to staff sales Extra day off for your birthday Pension Contributions & Life Assurance Training and development opportunities x2 paid volunteering days per year Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts £27,500 - £31,000 a year Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent.

All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com. #J-18808-Ljbffr