Claims Manager

An established transportation and logistics organization is seeking a Claims Manager (Freight Claims & OS&D) to oversee its freight claims function within a high-volume LTL environment. This role is ideal for someone with experience in freight claims, Overages, Shortages & Damages (OS&D), or transportation operations who enjoys investigating freight issues, resolving complex claims, and working closely with terminals, operations teams, carriers, and customers. What You'll Be Doing Manage the end-to-end freight claims process, including cargo damage, shortages, overages, loss claims, and other OS&D (Overages, Shortages & Damages) matters Investigate liability, review supporting documentation, and coordinate claim resolution Work closely with terminals, operations teams, customers, and carriers to resolve freight discrepancies, freight recoveries, and OS&D issues Track claims activity, identify trends, and support process improvements aimed at reducing recurring claims and freight exceptions Maintain accurate records and ensure compliance with company policies and transportation requirements What They're Looking For 5+ years of experience in freight claims, cargo claims, OS&D, transportation operations, or LTL logistics Strong understanding of freight documentation, claims procedures, liability investigations, and freight discrepancy resolution Experience investigating Overages, Shortages & Damages (OS&D), damaged freight, missing freight, and shipment exceptions Ability to manage multiple priorities in a fast-paced transportation environment Experience within an LTL carrier, transportation company, or 3PL environment is strongly preferred This is an opportunity to take ownership of a critical function within a stable transportation organization while helping drive operational improvements and customer satisfaction across the network.