Cisco Engineer

Job Description Job Description Benefits: Competitive salary Location Remote or Onsite Specific onsite work location is Tallahassee, FL Experience Level Mid Level (3 or more years of relevant experience) Role Overview The Network & Telecommunications Engineer is responsible for administering, supporting, and improving enterprise network, telecommunications, and security infrastructure. This role provides operational support, monitoring, troubleshooting, and engineering services across voice, data, firewall, and network platforms. The position supports secure, reliable, and resilient enterprise connectivity while participating in medium to complex telecommunications projects.

Key Responsibilities Network & Security Infrastructure Operations Administer, analyze, and support enterprise network, telecommunications, and security technologies Perform engineering, administration, capacity planning, and operational support for Cisco, Palo Alto, and related platforms Monitor systems to identify trends, risks, vulnerabilities, and serviceimpacting conditions Troubleshoot and resolve network, firewall, telecommunications, and connectivity issues Telecommunications & Voice Systems Maintain, tune, and support VoIP and enterprise communications infrastructure Support VPNs, remote site connectivity, and secure access services Provide advanced issue resolution and technical escalation support Monitoring, Performance & Reliability Administer and support network monitoring and management tools Monitor availability, capacity, and performance to ensure operational stability Support vulnerability monitoring, prioritization, and remediation activities Engineering & Continuous Improvement Research, evaluate, and recommend network, voice, and security enhancements Implement improvements to strengthen resilience, continuity, and service reliability Identify opportunities to standardize, optimize, and modernize network environments Documentation & Standards Develop technical specifications, implementation recommendations, and supporting documentation Document and standardize operational procedures to improve supportability and knowledge transfer Reduce reliance on limited specialized resources through process improvement Project & Stakeholder Support Support approved projects as requested by program areas and IT leadership Participate in complex telecommunications projects as a contributor or technical lead Provide customer support for clientreported technical issues Required Qualifications Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent work experience 3 or more years of IT experience supporting telecommunications and multiplatform environments 3 or more years of experience supporting maintenance of telecommunications services 3 or more years of experience providing customer technical support Experience with Cisco networking technologies including IOS, RADIUS, TACACS+, and access control systems Experience supporting VoIP, VPN, and enterprise communications platforms Strong troubleshooting skills across network, voice, and security infrastructure Preferred Qualifications Industry certifications such as CCNA (Route/Switch, Voice, or Collaboration), CCENT, or equivalent ITIL Foundation certification Experience supporting firewall platforms such as Palo Alto Experience contributing to or leading complex telecommunications projects Familiarity with enterprise IT and telecommunications policies and procedures Core Skills & Attributes Strong analytical and problemsolving abilities Ability to troubleshoot complex technical issues across platforms Strong documentation and standardization mindset Effective communication and customer service skills Ability to manage multiple priorities in operational environments Collaborative approach to working in crossfunctional teams Focus on reliability, security, and service continuity This is a remote position.