Business Analyst Specializing in Salesforce Solutions

Drive impactful changes at Manulife as a Business Systems Analyst focusing on Salesforce solutions from Halifax, Nova Scotia. Collaborate with teams to ensure superior service delivery and technology implementation. In the Canadian Segment Operations team, your role will combine business and technical analysis to support customers and improve operational efficiency.

With over 5 years in the field, you will lead the design of Salesforce Service Cloud solutions and work closely with diverse stakeholders. Key Responsibilities: • Analyze and document operational user stories • Collaborate with business partners for successful delivery • Design interfaces and automate processes in Salesforce • Conduct thorough testing and evaluation of system changes • Lead meetings to understand business objectives Requirements: • Minimum of 5 years in business analysis roles • Experience specifically with Salesforce Service Cloud • Strong analytical and organizational skills • Experience in contact center operations is advantageous • Ability to facilitate effective decision-making meetings Bring your Salesforce expertise and analytical skills to make a difference at Manulife and enhance operational effectiveness. #J-18808-Ljbffr