Business Analyst

Responsibilities: Requirements Management Eliciting requirements through workshops, interviews, observation and document analysis Writing business requirements documents (BRDs), user stories, use cases Handling requirements change control and versioning Distinguishing between business, functional, non-functional and technical requirements Process Analysis Conducting As-Is process discovery and documenting current state accurately Designing To-Be processes with clear improvement rationale Identifying process inefficiencies, bottlenecks and risk points Understanding of BPMN notations and swim lane diagrams Documenting exceptions and edge cases (not just the happy paths) Stakeholder Analysis Producing RACI matrices Identifying who has authority, influence and interest in a change Managing conflicting stakeholders needs and priorities Operating Model Analysis Understanding the components of an operating model (people, process, technology, data and governance) Conducting As-Is operating model assessments to baseline how a business currently functions Identifying pain points, capability gaps and inefficiencies across the model Designing To-Be operating models that align to strategic objectives Producing Target Operating Model (TOM) documentation Business Case Development Structuring a problem statement and options paper Quantifying costs, benefits and risks