Bureau Manager/ Retail Manager

Retail Bureau Manager (Store Manager) Hours: 24h p/w Location/s: eurochange Morrisons,699 Penistone Rd,Hillsborough,Sheffield,S6 2GY A small team of Retail Colleagues. Shift Pattern: Mon - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance?

At eurochange, our Bureau Managers don't just manage branches – they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life.

Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Our Leadership Behaviours As a Bureau Manager, you'll be expected to: Empower your team to make decisions, solve problems, and take ownership of their performance Demonstrate resilience and adaptability in a fast-paced retail environment The Stand-Out Qualities to Be Part of #Teameurochange Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Colleague Rate on Travel Money ~28 days holiday (inclusive of bank holidays) ~ High Street Discounts ~ Free 24/7 Virtual GP service for you and your family ~ Cycle to Work Scheme ~ Employee Wellbeing & Financial Support through Retail Trust ~ Employee Assistance Programme – because you matter! ~ Additional holiday entitlement after 1 year ~ Life Assurance ~…Our Vision To be the UK's go-to travel money provider, adding value to every customer's journey.