Bilingual Consultant for Solution Delivery

Join Bell as a Bilingual Senior Consultant focused on solution delivery in a hybrid work model. You'll leverage your expertise in contact centers and adult learning to drive impactful training initiatives. In this senior-level role, you'll integrate with the Bell Business Markets team, empowering enterprise customers through innovative solutions in areas like IoT, Cloud, and Cyber Security.

Your background in contact center operations and training design will be crucial in developing effective learning materials tailored for diverse audiences, including agents and supervisors. Key Responsibilities: • Lead client-facing workshops and training sessions • Assess training needs and learning gaps among users • Design and develop instructor-led and digital training content • Maintain high-quality training capsules using Articulate • Support Learning Management System (LMS) administration Requirements: • University degree; bilingual in French and English • 7–10 years in customer contact center environments • Proven experience in training design and development • Familiarity with tools like Genesys Cloud • Strong client-facing and communication skills Contribute your training expertise and consultative skills to transform learning experiences for Bell's clients. #J-18808-Ljbffr