BDC Representative

Job Description Job Description Top-Performing Automotive BDC Representative / Internet Sales Company: McGrath Kia of Highland Park Location: Highland Park, IL Job Type: Full-Time About The Opportunity: McGrath Kia of Highland Park is seeking an experienced, highly talented, and goal-oriented BDC Representative to help scale our fast-growing Business Development Center. Located in a premium area on the North Shore, we pride ourselves on a winning culture where hard work is rewarded and teamwork is the standard. In this high-impact role, your department handles 100% of all incoming Internet Leads .

You will be the crucial first impression for our dealership. We are looking for a long-term team player with a strong history of performance and accountability who wants to produce at an elite level. Key Responsibilities: Lead Ownership: Manage 100% of incoming Internet Leads and respond to all customer website requests with an extreme sense of urgency.

High-Volume Outreach: Execute a high volume of daily outbound calls and answer inbound phone inquiries according to script to schedule firm sales appointments. Strategic Follow-Up: Contact internet customers via email and phone, scheduling follow-ups according to a pre-determined timeline if no immediate appointment is made. Marketing Initiatives: Proactively contact customers based on current dealership marketing campaigns to drive showroom traffic.

CRM Mastery: Meticulously log all customer comments, interactions, and follow-up activities in the system. Team Communication: Notify the necessary sales departments seamlessly the moment an appointment is scheduled. Drive Results: Consistently meet or exceed ambitious monthly production, appointment, and show-rate goals.

Qualifications and Skills: Proven Track Record: A strong history of performance in a BDC, call center, or inside sales position. Elite Professionalism: The ability to maintain high levels of salesmanship, teamwork, organization, and customer service. Tech-Savvy: Strong working PC knowledge, fast internet navigation skills, and the ability to seamlessly multitask in a fast-paced environment.

Exceptional Communicator: Outstanding verbal (phone) and written (email/text) communication skills. Driven & Accountable: A professional work ethic, excellent time management skills, and a relentless desire to hit your targets and own your performance metrics. Why McGrath Kia of Highland Park?

Aggressive compensation for top-level producers. A positive, fast-growing dealership culture that values your talent. A beautiful, premium facility in Highland Park.

Long-term career growth opportunities. If you are a driven professional who demands accountability and thrives on turning leads into appointments, we want you on our team. Apply today to take your career to the next level!