Associate Consultant - IT Service desk & Remote Tech Support Job

Job Description ROLE AND RESPONSIBILITIES: Issue Resolution: Resolve Tier 1 and Tier 2 technical tickets remotely. System Provisioning: Configure, test, and ship remote employee workstations. Identity Management: Manage user access, passwords, and permissions daily.

Documentation: Create clear internal knowledge base articles for common fixes. Asset Tracking: Maintain an accurate inventory of cloud assets and hardware. QUALIFICATIONS AND EDUCATION REQUIREMENTS: Education: Bachelor’s degree in Computer Science or equivalent experience.

Experience: Minimum 2-3 years in a remote technical support role. Certifications: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator. Certification – ITIL V4, Modern Desktop administrator (MD 103) Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.

PREFERRED SKILLS: Hardware: Experience troubleshooting Lenovo, Dell, and Apple laptop hardware. VDI: Managing virtual desktop infrastructures like VMware Horizon. MDM: Enrolling mobile devices in corporate management portals.

BEHAVIORAL ATTRIBUTES: Communication: Excellent verbal and written skills for non-technical users. Empathy: Patience and understanding when handling stressful user issues. Problem Solving: Strong analytical thinking under tight time constraints.

Self-Motivation: Ability to work independently and be a team player at sametime with minimal remote supervision. Required Technical/ Functional Competencies PRIMARY SKILLS: Operating Systems: Advanced Windows 10/11 and macOS troubleshooting. Software Support: Office 365, Teams, Microsoft Entra ID (Active Directory).

Endpoint Management: Microsoft Intune, SCCM, or Jamf administration. Networking: Strong TCP/IP, DNS, DHCP, and VPN troubleshooting. Remote Access: Proficiency with Citrix, RDP, Zoom, and TeamViewer.

Fluent in English, in both oral and written communication Good knowledge in Utility software technical knowledge such as Antivirus and others. Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office. DESIRABLE SKILLS: Cloud Basics: Knowledge of AWS or Microsoft Azure environments.

Scripting: Basic PowerShell or Bash scripting for task automation. Cybersecurity: Familiarity with EDR tools like CrowdStrike or Defender. ITIL Framework: Understanding of incident and change management workflows.

Required Behavioral Competencies Accountability: Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership. Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Collaboration: Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. Communication: Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results: Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets. Certifications Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup ToolMandatory: ITIL V4 FoundationNCA - Nutanix Certified Associate