Assistant Store Manager

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been to bring our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. Our Corporate headquarters are in Dublin, CA.

We have three buying offices in key markets—New York City, Los Angeles, and Boston—and eight distribution centers nationwide. With 2025 revenues of $22.8 billion, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams. As Part Of Our Team, You Will Experience Success – Our winning team pursues excellence while learning and evolving.

Career growth – We develop industry-leading talent because Ross grows when our people grow. Teamwork – We work together to solve hard problems and find the right solution. Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

General Purpose Responsible for the management and supervision of all areas assigned by the Store Manager, following company policies regarding customers, associates, and merchandising. In the absence of the Store Manager, the Assistant Manager leads the entire operation of the store to ensure that company standards and best practices are consistently met. Essential Functions General Operating Requirements Lead all company best practices and maximize productivity by minimizing steps and touches.

Assist in the analysis of store reports to evaluate controllable expenses and overall store performance. Communicate any variances to company standards to the Store Manager. Ensure proper scheduling of associates to meet business objectives.

Ensure compliance with all state, local, and federal regulations. Ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms. Accept special assignments as directed by leadership.

Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed. Organizational Development Assist in recruiting, hiring, training, and developing non-exempt associates. Ensure compliance with Ross personnel policies and procedures.

Assist with associate relations issues by communicating incidents to the Store Manager or District Manager as needed. Expense Control Assist in the management of and continuous monitoring of actual expenditures to be within budget. Control payroll hours to plan, as the primary controllable expense, and adjust to current business trends.

Maintaining a Safe & Secure Environment Understand that safety is the number one priority and practice safe behaviors in everything they do. Ensure all associates understand and can execute emergency operating procedures. Maintain adherence to company safety policies and ensure the safety of associates and customers.

Assist in the facilitation of monthly safety meetings. Customer Service Treat all customers, associates, and other leaders with respect. Demonstrate courtesy, friendliness, and professionalism at all times.

Recognize associates using company recognition programs. Execute customer service programs and merchandise presentation programs through associate training and program supervision. Supervise and coach retail associates in providing efficient and friendly service at registers, customer service desk, fitting rooms, sales floor, etc.

Personal And Store Brand Represent and support the company brand at all times. Maintain and model a professional appearance, in accordance with the company dress code. Manage the store to ensure a clean, neat, easy-to-shop environment.

Maintain a high standard of housekeeping with help of contracted maintenance personnel and Ross associates. Ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms. Merchandise Processing and In-Store Marketing Ensure recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice.

Ensure merchandise is presented and organized according to company merchandising guidelines. Urgently manage merchandise processing to the sales floor within the expected company timeframe. Loss Prevention Assist with training associates on loss prevention awareness and store shortage goals.

Demonstrate integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, credit card information, and merchandise. Understand and comply with the loss prevention awareness program and be responsible for store loss prevention, including maintaining a large customer service presence on the sales floor, customer and associate engagement, and heightened loss prevention awareness. Assist in leading the annual inventory process, including preparation and execution of inventory guidelines.

Monitor the mark-out-of-stock policy to ensure proper administration. Ensure the public view monitor (PVM) system is maintained properly. Competencies Manages work processes.

Business acumen. Plans, aligns & prioritizes. Builds talent.

Collaborates. Leading by example. Communicates effectively.

Ensures accountability & execution. Qualifications And Special Skills Required Two or more years of store or assistant store manager experience in a retail environment. Must demonstrate the ability to supervise, motivate and communicate positively to store associates at all levels.

Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of customer service.

Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements (ADA) Ability to use all store equipment, including PDTs, registers, and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies. Certain assignments may require other qualifications and skills.

Supervisory Responsibilities Direct supervision of all non-exempt associates. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience.

We believe that it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Compensation The base pay range for this role is $21.26–$33.21.

The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. #J-18808-Ljbffr