Assistant Manager - IT

Job Description Prime Function: Manage the implementation and maintenance of information systems, data processing systems and procedures for the hotel that includes databases, network administration, applications programming, web design and user support systems. Interface and coordinate with external clients to meet IS objectives. Analyze user needs and establish procedures for the information systems.

Key Responsibilities: Information Systems Planning Ensure to evaluate user needs and system functionality. Ensure that all Software Licenses and laws are adhered to. Plan, direct and control all day-to-day information systems functions.

Plan and approve equipment and software purchases related to systems (operating systems, related software, storage devices, etc.). People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Develop and maintain effective relationships with all the departments.

Respond to queries by resolving issues in a timely and efficient manner. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept well informed of department’s objectives and policies.

Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Financial Management Prepare operational reports and analyze new trends. Identify optimal, cost effective use of the resources and educate the team on the same.

Determine fiscal and physical requirements for all the departments of the hotel prepare budgetary recommendations. Conduct periodic and annual inventory audits of the equipment & recommend replacement of equipment as required Operational Management Direct and coordinate database management, network administration and user support services Liaise with external agencies and equipment manufacturers to ensure effective management of the department. Ensure the smooth running of all systems, printer, anti-virus software, and e-mail facilities.

Ensure to approve and recommend technology equipment and software as per the requirements. To assign duties, inspect work, and investigate complaints regarding service and equipment and hence take corrective action. Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services.

Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; And the propensity to recognize and acknowledge other peoples’ ideas. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field 3-5 years of experience in IT or a similar role Strong knowledge of IT infrastructure, network administration, and cybersecurity Excellent project management and problem-solving skills Proven ability to lead and mentor technical teams Strong communication and interpersonal skills Proficiency in time management and prioritization Ability to work effectively in a fast-paced, dynamic environment Excellent analytical and decision-making skills Strong knowledge of PMS (Opera), POS, Wi-Fi networks, and guest-facing technologies such as digital key systems. Skilled at diagnosing and resolving critical IT issues quickly to minimize service disruption.

Experienced in managing IT vendors, negotiating contracts, and maintaining asset inventories to optimize performance and costs. Excellent command of English, both written and spoken, to effectively engage with staff, guests, and external partners. Additional Information Hotel Industry experience preferred