Application Support Engineer

Application Support Engineer (Remote – EST Shift) Company: VMC Immigration Services Location: Remote (India) Employment Type: Full-Time Work Schedule: Toronto Time Zone (EST) Experience Required: 2–5+ Years About VMC Immigration Services VMC Immigration Services is a Canada-based immigration consulting firm dedicated to helping individuals, families, students, and skilled professionals achieve their Canadian immigration goals. We provide expert guidance across various immigration pathways, including study permits, work permits, visitor visas, permanent residency, family sponsorships, and business immigration programs. As part of our commitment to innovation and operational excellence, we continuously invest in technology, automation, CRM platforms, and digital solutions that enhance client experience and streamline internal processes.

Our growing technology ecosystem includes custom-built applications, CRM systems, workflow automation tools, client portals, document management platforms, and cloud-based business applications that support our global operations. Joining VMC Immigration Services means becoming part of a forward-thinking organization where technology and business operations work together to deliver exceptional service to clients worldwide. About the Role We are seeking an Application Support Engineer to help maintain, support, and enhance a growing suite of internal business applications and operational tools.

Our technology ecosystem includes custom-built applications developed using Next.js, React, PostgreSQL, and AWS , along with several third-party platforms such as Zoho, Jotform, and other SaaS applications . This role is ideal for someone who enjoys troubleshooting, working closely with business users, implementing application improvements, and ensuring critical business systems operate reliably. The successful candidate will play a key role in supporting day-to-day operations while contributing to the ongoing improvement of our technology platforms.

Key Responsibilities · Provide day-to-day support for internal business applications and operational tools. · Investigate, troubleshoot, and resolve application issues reported by users. · Maintain and enhance internally developed applications built with Next.js, React, PostgreSQL, and AWS. · Implement change requests, feature enhancements, and process improvements based on business requirements. · Monitor application performance and proactively identify potential issues. · Manage integrations between internal applications and third-party platforms. · Support and administer external tools such as Zoho, Jotform, and other SaaS platforms. · Configure user accounts, permissions, workflows, forms, and system settings. · Create and maintain technical documentation, support procedures, knowledge base articles, and system configurations. · Collaborate with business stakeholders to understand requirements and deliver effective solutions. · Coordinate with development teams when larger application changes, deployments, or enhancements are required. · Assist with User Acceptance Testing (UAT), system validation, and release activities. · Support workflow automation initiatives and business process improvements. · Ensure system reliability, performance, and operational continuity across all supported platforms. ✅ Required Skills & ExperienceMust Have · Strong understanding of: o Next.js o React o PostgreSQL · Experience troubleshooting and supporting web-based applications. · Good understanding of REST APIs and API integrations. · Ability to analyze issues, identify root causes, and implement solutions. · Experience working directly with end users and business teams. · Strong communication and problem-solving skills. · Ability to manage and support multiple software applications simultaneously. · Excellent analytical, troubleshooting, and organizational skills. · Ability to work independently in a remote environment. · Comfortable working Toronto (EST) business hours from India. Nice to Have · Experience with AWS services and cloud-hosted applications. · Experience supporting SaaS platforms such as Zoho, Jotform, HubSpot, Salesforce, Monday.com, or similar business applications. · Familiarity with CI/CD pipelines and deployment processes. · Basic knowledge of JavaScript and TypeScript. · Experience with application monitoring, logging, and performance management tools. · Understanding of authentication, permissions, user management, and security best practices. · Exposure to workflow automation platforms and no-code/low-code tools. · Experience with Agile methodologies and Software Development Life Cycle (SDLC). What Success Looks Like · Internal applications remain stable, secure, and well-maintained. · User issues are resolved promptly and effectively. · Business-requested enhancements are delivered efficiently and accurately. · Documentation remains current, organized, and useful. · Application downtime and operational disruptions are minimized. · Business teams can rely on systems and tools to perform their daily functions efficiently. · Opportunities for process improvement and automation are proactively identified and implemented.

Preferred Background · 2–5+ years of experience in Application Support, Technical Support, Systems Administration, CRM Administration, or a similar role. · Experience supporting both custom-built applications and third-party business platforms. · Experience working with business stakeholders to gather requirements and implement solutions. · Comfortable working in a fast-paced environment with multiple concurrent priorities. · Strong customer-service mindset and commitment to operational excellence. What We Offer · Fully remote work environment. · Opportunity to work directly with Canadian business operations and technology initiatives. · Exposure to modern web technologies, cloud platforms, CRM systems, and SaaS applications. · Collaborative and supportive team culture. · Professional growth and long-term career development opportunities. · Opportunity to contribute to innovative technology solutions within the immigration industry. How to Apply Interested candidates are invited to submit their updated resume along with a brief summary of their relevant experience.

Email: chandrani@visamastercanada.com Subject Line: Application Support Engineer Please include: · Total years of experience · Relevant Application Support experience · Experience with Next.js, React, PostgreSQL, and AWS · Current location · Notice period · Current CTC · Expected CTC Only shortlisted candidates will be contacted for further evaluation. Note: Candidates must be comfortable working permanent Toronto (EST) business hours from India.