Account Manager I - WCC Collections

Account Manager I - Mid to Late-Stage Collections Las Vegas, NV | On-site Job Highlights This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office. Compensation Base Pay: $17 per hour plus bonus potential based on individual and team performance.

Incentive: If the department exceeds its goal, eligible agents receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. Agent incentive opportunities may vary monthly, are not guaranteed, and are subject to change. Depending on department: Entry level starting at $35,000.00 - $71,000.00 per year; Late stage $40,000 - $99,000.0 per year.

Brief Description This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts. Duties, Tasks & Responsibilities Assist in servicing inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures. Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.

Negotiate account payment solutions while maintaining company performance and productivity standards. Maintain accurate notes and records of all communication and actions on customer accounts. Engage in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.

Conduct skip‑tracing activity to generate potential leads on customer or collateral. Review and submit accounts for repossession activity based on mitigating factors. Be accountable for reducing delinquency in department.

Ensure confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology. Meet quality assurance and productivity standards. Handle high volume calls in a fast‑paced environment.

Knowledge, Skills & Licenses Excellent communication and negotiation skills Willing and able to work a flexible schedule including overtime and weekends Ability to multi‑task in a fast‑paced environment Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collection Practices Act Good computer and typing skills Team player Excellent telephone etiquette General knowledge of Microsoft Excel, Outlook, web navigation and web‑based applications Education High School diploma or equivalent required. Experience Minimum one‑year consumer collection experience in a high call volume, auto dialer environment required. General knowledge of collection and repossession.

Auto collection experience preferred. Benefits Medical, Dental, and Vision benefits Life Insurance and Long‑term disability plans Flexible Spending Account 401K matching Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching Wellness Programs Metro Tap Card and Metro‑link Reimbursement (for Los Angeles, CA employees only) Career Path Opportunities Discounts on Parks, Museums, Movie Tickets, and Attractions Annual Flu Shot Paid Vacation Days Paid Sick days Paid holidays HGym (available in our Los Angeles, CA & Dallas, TX office) Rental Car Discounts, Dell Member Purchase Program UKG Wallet Job Type Full‑time Schedule Day shift Overtime Weekend availability Supplemental Pay Types Bonus pay Work Location One location Equal Opportunity Employer We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal‑opportunity employer and do not unlawfully discriminate in employment.

No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. #J-18808-Ljbffr